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Join Member 2019-05-24T15:03:24+08:00

What is H&L Member Card?
H&L member card is our way of saying thank you. You collect H&L point every time you shop with us. You get 1 point for every RM4 you spend instore plus lots more.

Why Join?
Once you have collected 1000 points and above, you can redeem RM10 gift Vouchers.

Step 1 Complete & submit application at any
cashier counter
Step 2 Pay Rm10 per application
Step 3 Receive H&L member card immediately &
collect H&L points.
Shop at
H&L
You recieve 1point for every RM4 you spend in all H&L Outlets Extra Point
Promotion
Collect extra Points promotion on embers day.
Up to 5x member Points
Pay Sesco
bill
Collect 10 Points per bill. Mobile
Top-up
Top-up your prepaid in any H&L store, every Rm4 =1 point.
Pay Astro
bill
Collect Points every
Rm4 = 1 Point
Merchant
Program
Enjoy Great Discounts & Attractive Offers!

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FAQS: H&L MEMBER CARD GENERAL
Q: What is H&L Member Card?
A: H&L Member Card is a Customer loyalty Program-Our way of saying ‘thank you for shopping at H&L Supermarket Sdn.Bhd’.
Q: How does H&L Member Card work?
A: You collect H&L Member Card Points when you shop at your nearest H&L Supermarket Branches and we turn these into Gift Vouchers for you.
Q: Do I have to pay for H&L Member Card?
A: Yes, you need to pay one time joining fee of RM10 to join the program.
Q: Where can I use my H&L Member card?
A: H&L Member card can be used in all H&L Supermarket branches.
Q: How do I collect H&L Member Card Points?
A: You collect 1 Point for every RM4 that you spend in H&L Supermarket Sdn.Bhd.
Q: Are there any exclusion?
A: Yes, Customer cannot collect points on the purchase of H&L Gift Vouchers.
Q: How soon can I use my H&L Member Card?
A: Make payment at our counter for the one time joining Fee and you will be given the H&L Member card that you can use it straight away. Beside, you get the applications form too and remember to submit back once complete filled.
Q: Will my H&L Member Card Points expire?
A: Yes, The Points will expire in 3 years from the Month of issue.
Q: What is H&L Member Card Point worth?
A: You will get Rm0.01 worth of cash voucher of every Point collected.
Q: What if I don’t collect 1000 Points?
A: If you do not collect enough points to qualify for Gift Vouchers, the Points will be carried over to the next collection period, so you won’t lose them.
Q: How do I know when my H&L Member Card Expires?
A: There is no expiry date for the card or in other words you no need to renew your membership.
Q: Is there a maximum number of H&L Member Card Points I can collect?
A: No, You can collect as many points as you like.
Q: Is H&L Member Card another credit Card?
A: No, It is a card that allows you to collect point when you shop at H&L Supermarket so that you can redeem for Gift Vouchers.
Q: How can I find out how many points I have collected?
A: You can check your points through our website or your last Transaction Receipt will show the number of points you have collected on each transaction and the total Point as balanced on current transaction dates.
Q: Will you share my information with other companies?
A: We assure you that your personal details are safe with us and will never be released to companies outside of H&L Group. We will restrict the sharing of your information to H&L Supermarket (Kuching branches), H&L Group and businesses that process H&L Member Card information on our behalf only for our marketing purpose.
Q: One of my relatives has passed away – can I change the card to my name so that the points are not lost?
A: Please bring along a copy of death certificate and a letter of administration/grant probate to Our Headquarters of H&L Groups for Point transfer. We will Freeze the accounts after we identify all the information is correct and we will moved the points to your account or another new account.
Q: How do I cancel My H&L Member card?
A: Please call to our Customer Services Hot line and they can cancel your account.
Q: What do I need to sign up to H&L Member card?
A: An H&L Member Card is open to all Customers. We will need to see a valid Photo ID (NRIC) when you sign up and make payment at our counter. It is important that you fill in the application Form clearly with the correct name, Contact Numbers, Email address and Home address details, so we know Where to contact you if there is a problem with your account.
Q: Where can I apply for a H&L Member Card?
A: You can apply for a H&L Member card at any branches of H&L Supermarket Sdn.Bhd.
Q: How old do I have to be to apply for a H&L Member Card?
A: Customers have to be aged 18 or over to take part in the program and hold H&L Member Card.
Q: Can I apply for H&L Member Card if I am a foreign student or an expatriate?
A: Yes. You will need to fill in the application for and provide your address in Malaysia and your passport number. We will need to see your passport as identification.
FAQS: Can I have extra cards?
Q: I filled in an application form for H&L Member Card last week. Can I have an extra card(s) on that account for my husband/ other members of my family?
A: Please visit to your nearest H&L member registration point and they will give you and application form and a Member Combination form to fill in. The application Form must be sign by Supplementary Card holder and Member Combination form is sign by both partitioned they have verified your identity (by showing Your ID Card) and checked that you have an existing H&L Member Card you will be given an additional card with different number to joined onto that account. You have to pay Rm10 or this supplementary card.
Q: I and my husband had filled in two application form for H&L Member Card Last week? Can we combine our account?
A: Yes, Please visit to our member registration point and they will give you a member combination form to fill in and sign by both parties. There is no extra charge for this account combinational combination might take 3 working days to be implemented into our database.
FAQS: H&L Card Stolen, Lost or damaged
Q: if my H&L card is stolen, lost or damaged; what can I do?
A: You need to pay RM10 for the new card at our counter and filled the application form again and tick the column for card replacement and submit back to us.
FAQS: H&L Vouchers
Q: How long are my H&L Gift Vouchers valid for?
A: The expired date will be clearly marked on the H&L Gift Voucher.
Q: How can I spend my H&L Gift Vouchers?
A: Your H&L Gift Vouchers and your H&L Member Card with you when you come shopping at H&L Supermarket. At the end of the transaction give your H&L Gift Vouchers to the cashier to have the value deducted from your total bill.
Q: Where can I use my H&L Gift Vouchers?
A: You can use your H&L Gift Vouchers at any branches of H&L Supermarket sdn bhd.
Q: When can I redeem for H&L Gift Voucher and where to redeem?
A: H&L Gift Voucher will be redeemed at Member Registration Point from any branches of H&L Supermarket Sdn.Bhd which will be operated from time to time or in HQ during Working hours.
FAQS: H&L Member Card – How to change my personal detail?
Q: What if my personal details change (eg. Move house, change name etc)?
A: if your personal details have changed, please kindly call to our member services hot line to let us know. Member Service Personnel will confirm your identity and card number (you will need to tell your IC number and card number) for verification purpose. Next, you just tell them what changes you want to do. We will then amend your details on our database based on what you had requested.
FAQS: Real Rewards Card no longer accepted at H&L Supermarket Sdn.Bhd.
Q: Why have you stopped accepting Real Rewards Card in H&L Supermarket?
A: We want to serve you better.
Q: When is the last day I can use my real rewards card in H&L Supermarket?
A: Real Reward cards will not be accepted in H&L Supermarket from 15th Sept 2008 onwards.
Q: Can my details be transferred from Real Reward Card to H&L Member Card?
A: Your Personal information is confidential and cannot be share by Real Rewards with external companies include H&L Supermarket. To apply for H&L member card you will need to complete the application form available from member registration point/counter at your nearest H&L Supermarket Sdn.Bhd branches.
Q: Can I use H&L Member Card in other shops like I can with my Real Reward Card?
A: Currently H&L Member Card can only be used in H&L Supermarket only but we will keep you informed as and when this happens.
H & L Supermarket welcomes you to the H & L Member Card Program. By joining this exclusive program, we hope that you will enjoy your membership and value all the privileges and benefits it extends to you. These Terms and Conditions govern both the operation of and your participation in the H & L Member Card Program and details what you can expect from the H & L Member Card Program and what is expected from you as a Member.
1. The Program
1.1 The H & L Member Card (“Member Card”) is issued by and remains the property of H & L Supermarket Sdn. Bhd. (“H & L”) which reserves
the right at any time without notice, to (a) suspend or terminate the Program (b) decline to issue Member Card and (c) on reasonable ground withdraw or cancel Member Card Points collected or to alter or amend the conditions of operation of the Program.
Reasonable grounds include
(i) any abuse or attempted abuse of the Program, or
(ii) any use or attempted use of a Member Card or points in a manner which is contrary to these terms and conditions, or
(iii) any reasonable suspicion of dishonesty on the part of the member in connection with the Program, or (iv) declared bankruptcy, wound up or termination of business, or
(v) any display or inappropriate behavior against any H & L employees.
1.2 Conditions to sign up for membership:
a) Member Card applicants are required to complete, sign and return the application form and to provide valid ID with photo for verification purposes.
b) H & L reserves the right to determine the eligibility of membership at its absolute discretion. Your membership will commence upon approval of your and you are deemed to have accepted and agreed to abide by these Terms and Conditions.
1.3 All applicants of the Program must be resident in the Malaysia and aged 18 years or above.
1.4 Member Card is not transferable and can only be used by the person whose signature and/or name are on the card.
1.5 Member may apply for combine account with other members.Supplementary member must complete Member Combination Form and sign by both parties. Only Principal Cardholder can do redemption.
1.6 The Supplementary Card members must agree that all points in the combine account belong to Principal Cardholder.
1.7 Member Card is not free. Applicant need to pay one time joining fee of RM10 to join the Program.
1.8 Your Member Card can be used in all H & L stores and other promotional partners who may from time be part of the Program.
1.9 Your Member Card cannot be used as a credit card, change card or debit card.
1.10 Your Member Card, points and vouchers cannot be transferred, sold or in any way traded.
1.11 H & L reserves the right to amend the Terms and Conditions without notice at any time. Your use of your Member Card following such changes constitutes your agreement to be bound by the new Terms and Conditions.
1.12 You will need to immediately inform H & L of lost or stolen cards by visiting our Customer Service Desk at any H & L store.
1.13 H & L will not be responsibility for any delay in replacing a lost or stolen card or unauthorized use of a card, or a delayed or lost correspondence, whether in the mail or otherwise or for any loss arising from the same.
2. Points
2.1 To collect points for a transaction in store, your Member Card MUST be presented at the checkout.
2.2 Points are valid for 3 years from the month of issue.
2.3 Products may be excluded from the Program at the discretion of H & L from time to time.
2.4 You must also spend at least RM4 in a single transaction for the transaction to qualify for points. 1 point will be awarded for every RM4 that is spent. This can be altered at the discretion of H & L. H & L shall be entitled to set a limit on the number of points which may be awarded to each Member Card account in respect of special promotional items on which additional points are awarded. H & L shall be entitled to lower and at any time to cancel points awarded to the relevant products to which such award relates are returned or cancelled for any reason and refund of the purchase is given or if the product is exchanged for products of points value. H & L shall be entitled to cancel the balance of points between those collected in respect of the replacement products.
2.5 The current redemption value of points is 1 point equals RM0.01. H & L reserves the right to vary the rate at any time.
2.6 Points collected through Member Card have no cash value and are not exchangeable for cash.
2.7 Points will not be given for the purchase of Gift Vouchers.
3. Vouchers
3.1 Rewards, in the form of Gift Vouchers will be redeemed in Member Service Counter in H & L stores operate from time to time.
3.2 The level of reward given by H & L will be based on the number of points that a member has collected on products bought in H & L at the time of redemption. Points that fall between the level of reward and the next level will be “carried over” as the starting balance(s) for the redemption. The current levels are multiple of 1000 points.
3.3 H & L reserves the right to vary the rate at any time.
3.4 The terms and conditions of Gift Vouchers can be found on the back of the Vouchers.
4. Data Protection
4.1 We would like to use your details from the form, plus details on how you use your Member Card and what you buy in our stores, to:
Help manage H & L Member Card and improve the way we run it.
Understand our customers’ shopping habits to improve our service.
4.2 We may use and share information relating to group of customers, without identifying individuals, to learn more about customer behavior and find way to enhance our service.
4.3 We will restrict sharing of your information to H & L Group and businesses that process Member Card information on our behalf.
5. General
5.1 The promoter of H & L Member Card is H & L Supermarket Sdn. Bhd, De203-209, Batu Kawah New Township, Jalan Batu Kawa, 93250 Kuching, Sarawak.
5.2 The Terms and Conditions are translated into other languages. In the event of any inconsistency, the English Version shall prevail.