FAQS: H&L MEMBER CARD GENERAL
Q: What is H&L Member Card?
A: H&L Member Card is a Customer loyalty Program-Our way of saying ‘thank you for shopping at H&L Supermarket Sdn.Bhd’.
Q: How does H&L Member Card work?
A: Present you member card or virtual card to the cashier to enjoy member price and collect points.
Q: Do I have to pay for H&L Member Card?
A: Yes, you need to pay one time joining fee of RM10 to join the program.
Q: Where can I use my H&L Member card?
A: H&L Member card can be used in all H&L Supermarket branches.
Q: How do I collect H&L Member Card Points?
A: You collect 1 Point for every RM4 that you spend in H&L Supermarket Sdn.Bhd.
Q: Are there any exclusion?
A: Yes. Purchase of H&L Gift Vouchers.
Q: How soon can I use my H&L Member Card?
A: Purchase a physical member card at any of our cashier counter. Download H&L Xpress App on Play Store or App Store, register your card and you are good to go.
Q: Will my H&L Member Card Points expire?
A: H&L Member Points expires in every 3 years from the date the points issued.
Q: What is H&L Member Card Point worth?
A: You will get Rm0.01 worth of cash voucher of every Point collected.
Q: What if I don’t collect 1000 Points?
A: If you do not collect enough points to qualify for Gift Vouchers, the Points will be carried over to the next collection period, so you won’t lose them.
Q: How do I know when my H&L Member Card Expires?
A: There is no expiry date for the card or in other words you no need to renew your membership.
Q: Is there a maximum points I can collect?
A: No, You can collect as many points as you like.
Q: Is H&L Member Card another credit Card?
A: No, It is a card that allows you to collect point when you shop at H&L Supermarket so that you can redeem for Gift Vouchers.
Q: How can I find out how many points I have collected?
A: You can check your points through our website or H&L Xpress App. Points will be updated in 24 – 48 hours.
Q: Will you share my information with other companies?
A: We assure you that your personal details are safe with us and will never be released to companies outside of H&L Group. We will restrict the sharing of your information to H&L Supermarket (Kuching branches), H&L Group and businesses that process H&L Member Card information on our behalf only for our marketing purpose.
Q: One of my relatives has passed away – can I change the card to my name so that the points are not lost?
A: Please bring along a copy of death certificate and a letter of administration/grant probate to Our Headquarters of H&L Group for Point transfer. We will Freeze the accounts after we identify all the information is correct and we will move the points to your account or another new account.
Q: How do I cancel My H&L Member card?
A: Please call to our Customer Services Hot line and they can cancel your account.
Q: What do I need to sign up to H&L Member card?
A: An H&L Member Card is open to all Customers. We will need to see a valid Photo ID (NRIC) when you sign up and make payment at our counter. It is important that you fill in the application Form clearly with the correct name, Contact Numbers, Email address and Home address details, so we know where to contact you if there is a problem with your account.
Q: Where can I apply for a H&L Member Card?
A: You can apply for a H&L Member card at any branches of H&L Supermarket Sdn.Bhd.
Q: How old do I have to be to apply for a H&L Member Card?
A: Customers have to be aged 18 or over to take part in the program and hold H&L Member Card.
Q: Can I apply for H&L Member Card if I am a foreign student or an expatriate?
A: Yes. You will need to fill in the application for and provide your address in Malaysia and your passport number. We will need to see your passport as identification.
FAQS: Can I have extra cards?
Q: I filled in an application form for H&L Member Card last week. Can I have an extra card(s) on that account for my husband/ other members of my family?
A: Our H&L Member cards now comes with 3 mini cards. They don’t have to re-apply for one but instead, you can share your mini cards with them.
Q: I and my husband had filled in two application form for H&L Member Card Last week? Can we combine our account?
A: No. Both accounts will be registered under different name.
FAQS: H&L Card Stolen, Lost or damage
Q: if my H&L card is stolen, lost or damaged; what can I do?
A: You may drop an email to firstname.lastname@example.org to get your card number. You may register for virtual card on your H&L Xpress App.
FAQS: H&L Vouchers
Q: How long are my H&L Gift Vouchers valid for?
A: The expiry date is one month within the date of the vouchers issued
Q: How can I spend my H&L Gift Vouchers?
A: Your H&L Gift Vouchers and your H&L Member Card with you when you come shopping at H&L Supermarket. At the end of the transaction give your H&L Gift Vouchers to the cashier to have the value deducted from your total bill.
Q: Where can I use my H&L Gift Vouchers?
A: You can use your H&L Gift Vouchers at any branches of H&L Supermarket sdn bhd.
Q: When can I redeem for H&L Gift Voucher and where to redeem?
A: You may redeem your gifts vouchers on H&L Xpress App, or at any of our cashier counters.
FAQS: H&L Member Card – How to change my personal detail?
Q: What if my personal details change (eg. Move house, change name etc)?
A: if your personal details have changed, kindly call to our member services hot line to let us know. Member Service Personnel will confirm your identity and card number (you will need to tell your IC number and card number) for verification purpose. Next, you just tell them what changes you want to do. We will then amend your details on our database based on what you had requested.